Intake Specialist

JOB OPENING: APPLICATIONS ACCEPTED ON A ROLLING BASIS 

 

INTAKE SPECIALIST – Remote throughout Texas

 

Workers Defense Project (“WDP”) seeks Intake Specialists to support WDP’s efforts to distribute emergency financial relief, provide know your rights information, and other critical resources to Austin Area workers impacted by the COVID19 pandemic. This is a full-time, remote, and temporary position funded through December 2020.

 

The ideal candidate should have excellent people skills and strong proficiency speaking in both English and Spanish, including the ability to communicate with empathy, sensitivity, and non-judgement. Prior experience working in the workers’ rights or direct services fields isn’t required, but previous experience working with underserved populations or individuals in crisis is preferred.

 

About Workers Defense Project

WDP is a 501(c)3, statewide, membership-based organization devoted to workers’ rights and advocacy, chiefly aiming to build power among Texas construction workers. Its mission – to empower low-income workers to achieve fair employment through education, direct services, organizing and strategic partnerships – is accomplished through a network of dedicated staff, volunteers and members. WDP has a membership base of low-wage workers in the construction sector and their families. Through innovative sectoral organizing strategies, WDP has won unprecedented victories for construction workers, low-wage workers, and immigrants in Texas. WDP uses innovative strategies including direct action, legal tactics, policy advocacy and communications to wage and win campaigns, working in coalition with diverse allies. 

 

About WDP’s High Risk Worker Program 

Workers Defense Project is already helping low-wage, high-risk, immigrant/undocumented workers and their families stay safe, healthy and financially stable during the COVID-19 pandemic. The High Risk Worker Program expands the organization’s capacity to provide critical resources, information, legal case management, and direct financial assistance to high-risk workers. The Program will also engage community organizers, member leaders and promotorxs throughout the process to create a robust, comprehensive community system that can holistically support and engage Austin’s low-wage, high-risk, hard-to-reach workers in the months and years to come.

 

Job Responsibilities

The Intake Specialist is responsible for the following:

 

  • Communicating over the phone, in English and Spanish, with those seeking financial assistance or other information or resources; performing intakes, completing required data entry, and screening applicants for eligibility; 
  • Collecting required data, and maintaining client files in compliance with WDP’s protocols and grant requirements; 
  • Providing callers with accurate and appropriate information in a compassionate and professional manner, according to established protocols and procedures;
  • Collaborating with WDP’s employment and legal services and organizing staff to ensure strong coordination between WDP’s direct services provision and strategic priorities; and
  • Additional tasks as assigned.

 

Qualifications: 

We’re looking for candidates who are team players, problem solvers, and share our commitment to providing high quality services during a time of incredible uncertainty and immense community need. 

 

You should also have:

 

  • Strong proficiency speaking in both English and Spanish;
  • Strong customer service and interpersonal skills, including the ability to work effectively with and be responsive to diverse clients experiencing a problem or crisis;
  • The ability to multi-task and manage multiple responsibilities, including the ability to record information and search for resources while speaking with clients in a fast-paced environment; 
  • Strong attention to detail, including the ability to maintain comprehensive client files;
  • Ability to work as part of a team;
  • Proficiency in basic computer systems and online case management databases;
  • Commitment to racial, economic, and social justice; and
  • Ability to work up 40 hours a week, including some evenings and weekends, as needed.

 

Compensation:

  • Pay is $18 per hour for 40 hours per week, and
  • Earned paid sick leave and paid holidays.  

 

How to Apply:

Those interested in applying should send a resume to jobs@workersdefense.org with the subject “Intake Specialist.”  All attachments submitted should be in .pdf format. Incomplete applications will not be considered. While there is no firm application deadline, it is recommended that candidates submit their materials as soon as possible. Applications will be considered on a rolling basis. 

 

WDP is an equal opportunity employer and strongly encourages people of color, immigrants, female, and LBGTQ individuals to apply.